PERTANIKA JOURNAL OF SOCIAL SCIENCES AND HUMANITIES

The rapid expansion of telecommuting has intensified employees’ reliance on digital technologies, increasing the risk of techno-invasion that blurs boundaries between work and personal life. The research seeks to offer an understanding of how telecommuters cope with and reduce the problems brought by techno-invasion. In this quantitative-based research, the theories and hypotheses were rigorously designed based on a literature review, which encompassed some detected knowledge gaps, on the framework of the Job Demands-Resources Theory and Contextual Performance Model. A survey-based data collection method was employed in this study to obtain responses from 153 telecommuters based in Kuala Lumpur. The data were analysed using the SPSS and SMART-PLS4 package. Results indicated no significant relationship between techno invasion and telecommuters’ performance. Furthermore, emotional intelligence did not show a significant moderate effect on the relationship between techno invasion and work exhaustion. These results suggest practical steps for leaders to address work fatigue and burnout caused by technological intrusion by fostering a supportive work culture. This study contributes to the technostress literature by integrating the Job Demands-Resources (JD-R) framework with Contextual Performance Theory and empirically testing a moderated mediation model among Malaysian telecommuters.