e-ISSN 2231-8526
ISSN 0128-7680
Naseem Shahid and Gulnaz Zahid
Pertanika Journal of Science & Technology, Volume 29, Issue 2, June 2021
DOI: https://doi.org/10.47836/pjssh.29.2.18
Keywords: Attitude, employment, people with disabilities, perception, physical disability
Published on: 28 June 2021
This study aims to explore employers’ attitudes and perceptions in hiring and retaining people with physical disabilities. Semi-structured interviews were carried out with eleven human resource managers working in the private sector of Islamabad. Transcripts comprising participants verbatim were analyzed using Thematic Analysis and a descriptive approach. The reliability of the research was established by ensuring credibility, dependability, transferability, and conformability. Inter-rater reliability was found satisfactory. Findings show six major themes namely employers’ attitude, policy awareness and implementation, perceived concerns and challenges by employers, barriers to employment of people with disability (PWD), provision of reasonable accommodation and, career development and retention policy. The research findings indicate that human resource managers generally have socially desirable, favorable attitudes towards the employment of people with disabilities. However, in-depth exploration indicated either attitudinal barriers or apprehensions to hire PWD due to the lack of resources and limitations in policy implementation. Findings show that small and medium-sized organizations face greater challenges in hiring and retaining PWD. Further, a dire need for governmental and legislative support to the employers is highlighted. Implications of research findings have been discussed.
Ahmed, M., & Khan, A. B. (2011). The policies of United Nations and their implementation: A comparative study of policy implementation in Pakistan. Journal of Political Studies, 18(1), 125-140.
Ahmed, M., Khan, A. B., & Naseem, F. (2011). Policies for special persons in Pakistan: Analysis of policy implementation. Berkeley Journal of Social Sciences, 1(2), 1-11. https://www.humanitarianlibrary.org/sites/default/files/2014/02/Feb%201.pdf
Albarracin, E. (2018). An exploratory qualitative study of employees perceptions of effective manager coach-employee relationship [Doctoral dissertation, Capella University]. https://researchportal.coachfederation.org/Document/Pdf/abstract_3316
Ang, M. C. H. (2017). The challenges and benefits of employing persons with disabilities: The Japanese multinational corporations’ perspective. International Journal of Innovation, Management and Technology, 8(5), 359-366. http://doi.org/10.18178/ijimt.2017.8.5.754
Arsh, A., Darain, H., Zeb, A., Ullah, S., Ullah, I., & Ilyas, S. M. (2019). Employment status of person with disability in government departments in Khyber Pakhtunkhwa Pakistan. Pakistan Journal of Medical Sciences, 35(5), 1392-1396. https://doi.org/10.12669/pjms.35.5.239
Baldridge, D. C., Beatty, J. E., Konrad, A. M., & Moore, M. E. (2016). People with disabilities. In The Oxford handbook of diversity in organizations (pp. 469-498). Oxford University Press.
Bogdan, R. C., & Biklen, S. K. (2007). Qualitative research for education: An introduction to theory and methods (5th ed.). Allyn & Bacon.
Bonaccio, S., Connelly, C. E., Gellatly, I. R, Jetha, A., & Ginins, K. M. (2020). The participation of people with disabilities in the workplace across the employment cycle: Employer concerns and research evidence. Journal of Business Psychology, 35, 135-158. https://doi.org/10.1007/s10869-018-9602-5
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. http://dx.doi.org/10.1191/1478088706qp063oa.
Bruyere, S. M., Erickson, W. A., &VanLooy, S. (2004). Comparative study of workplace policy and practices contributing to disability nondiscrimination. Rehabilitation Psychology, 49(1), 28-38. https://doi.org/10.1037/0090-5550.49.1.28
Burla, L., Knierim, B., Barth, J., Liewald, K., Deutz, M., & Abel, T. (2008). From text to codings: Intercoder reliability assessment in qualitative content analysis. Nursing Research, 57(2), 113-117. https://doi.org/10.1097/01.NNR.0000313482.33917.7d.
Castillo-Montoya, M. (2016). Preparing for interview research: The interview protocol refinement framework. Qualitative Report, 21(5), 811-831.
Chi, C. G. Q., &Qu, H. (2004). Integrating persons with disabilities into the work force: A study on employment of people with disabilities in foodservice industry. International Journal of Hospitality & Tourism Administration, 4(4), 59-83. https://doi.org/10.1300/J149v04n04_04
Creswell, J. W., &Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Dahlberg, K., Dahlberg, H., & Nystrom, M. (2008). Reflective lifeworld research (2nd ed.). Student Literature.
Fereday, J., & Muir-Cochrane, E. (2006).Demonstrating rigor using thematic analysis: A hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1), 80-92. https://doi.org/10.1177/160940690600500107
Geng-Qing, C., & Qu, H. (2003). Integrating persons with disabilities into the workforce: A study on employment of people with disabilities in foodservice industry. International Journal of Hospitality & Tourism Administration, 4(4), 59-83. https://doi.org/10.1300/J149v04n04_04
Gilbride, D., Stensrud, R., Vandergoot, D., & Golden, K. (2003). Identification of the characteristics of work Environments and employers open to hiring and accommodating people with disabilities. Rehabilitation Counseling Bulletin, 46(3), 130-137. https://doi.org/10.1177/00343552030460030101
Gottlieb, A., Myhill, W. N., & Blanck, P. (2010). Employment of people with disabilities. International Encyclopedia of Rehabilitation, Center for International Rehabilitation Research Information and Exchange. https://www.academia.edu/5163122/Employment_of_People_with_Disabilities
Government of Pakistan. (2002a). National policy for persons with disabilities 2002 and proposed draft national plan of action, Islamabad. https://www.un.org/development/desa/disabilities/wp-content/uploads/sites/15/2019/10/Pakistan_National-Plan-of-Action-to-implement-the-National-Policy-for-Persons-with-Disabilities-2006-%E2%80%93-2011.pdf
Government of Pakistan. (2002b). National plan of action 2006 to implement the national policy for persons with disability. https://www.un.org/development/desa/disabilities/wp-content/uploads/sites/15/2019/10/Pakistan_National-Plan-of-Action-to-implement-the-National-Policy-for-Persons-with-Disabilities-2006-%E2%80%93-2011.pdf
Heera, S., & Devi, A. (2016). Employers’ perspective towards people with disabilities: A review of the literature. The South East Asian Journal of Management, 3(2), 221-228. https://doi/org/10.21002/seam.v10i1.596
International Labour Organization. (2007). Facts on disability in the world of work. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/publication/wcms_087707.pdf
Javadi, M., & Zarea, K. (2016). Understanding thematic analysis and its pitfall. Journal of Client Care. 1(1), 34-40. https://doi.org/10.15412/J.JCC.02010107
Jean-Joseph, A. (2020). Employers’ attitudes towards individuals with a physical disability during the hiring process [Doctoral dissertation, Nova Southeastern University]. https://nsuworks.nova.edu/fse_etd/272
Kang, K. (2013). Why would companies not employ people with disabilities in Korea? Asia Pacific Journal of Social Work and Development, 23(3), 222-229. https://doi.org/10.1080/02185385.2013.818202
King, N. (2004). Using templates in the thematic analysis of text. In C. Cassell & G. Symon (Eds.), Essential guide to qualitative methods in organizational research (pp. 257-270). Sage.
Konrad, A. M., Moore, M. E., Ng, E. S.W., Doherty, A. J., & Breward, K. (2013). Temporary work, underemployment and workplace accommodations: Relationship to well-being for workers with disabilities. British Journal of Management, 24(3), 367-382. https://doi.org/10.1111/j.1467-8551.2011.00809.x
Lincoln, Y., & Guba, E. G. (1985). Naturalistic inquiry. SAGE Publications, Inc.
Malagon-Maldonado, G. (2014). Qualitative research in health design. Health Environments Research & Design Journal, 7(4), 120-134. https://doi.org/10.1177/193758671400700411
Mansour, M. (2009). Employers’ attitudes and concerns about the employment of disabled people. International Review of Business Research Papers, 5(4), 209-218.
Morse, J. M. (2015). Critical analysis of strategies for determining rigor in qualitative inquiry. Qualitative Health Research, 25(9), 1212-1222. https://doi.org/10.1177/1049732315588501
Naraine, M. D., & Lindsay, P. H. (2011). Social inclusion of employees who are blind or low vision. Disability & Society, 26(4), 389-403. https://doi.org/10.1080/09687599.2011.567790
Nowell, L. S., Norris, J. M., White, D. E., &Moules, N. J. (2017). Thematic analysis: Striving to meet the trustworthiness criteria. International Journal of Qualitative Methods, 16(1), 22-27. https://doi.org/10.1177/1609406917733847
OECD. (2021). Enterprises by business size. Entrepreneurship. https://doi.org/10.1787/15abedae-en
Oliver, M. (1996). Understanding disability: From theory to practice. Journal of Sociology & Social Welfare, 23(3), 24.
Paez, P., & Arendt, S. W. (2014). Managers’ attitudes towards people with disabilities in the hospitality industry. International Journal of Hospitality & Tourism Administration, 15(2), 172-190.https://doi.org/10.1080/15256480.2014.901065
Perry, T. L., Ivy, M., Conner, A., & Shelar, D. (2008). Recreation student attitudes towards people with disabilities: Considerations for future service delivery. Journal of Hospitality, Leisure, Sport, & Tourism Education, 7(2), 4-14. https://doi.org/10.3794/johlste.72.136
Ramachandra, S. S., Murthy, G. S., Shamanna, B. R., Allagh, K. P., Pant, H. B., & John, N. (2017). Factors influencing employment and employability for persons with disability: Insights from a City in South India. Indian Journal of Occupational and Environmental Medicine, 21(1), 36-41. https://doi.org/10.4103/ijoem.IJOEM_44_16
Robert, P. M., & Harlan, S. L. (2006). Mechanisms of disability discrimination in large bureaucratic organizations: Ascriptive inequalities in the workplace. The Sociological Quarterly, 47(4), 599-630. https://doi.org/10.1111/j.1533-8525.2006.00060.x
Ruggeri-Stevens, G., & Goodwin, S. (2007). Learning to work in small businesses: Learning and training for young adults with learning disabilities. Education+Training, 49(8-9), 745-755.https://doi.org/10.1108/00400910710834139
Sajjad, S. (2008). Issues at job faced by the employees with disabilities: A challenge for human resource management. Delhi Business Review, 9(2) 47-60. https://www.delhibusinessreview.org/V_9n2/v9n2f.pdf
Schur, L. (2002). The difference a job makes: The effects of employment among people with disabilities. Journal of Economic Issues, 36(2), 339-347.https://doi.org/10.1080/00213624.2002.11506476
Selvi, N, (2018 June 30 - July 1). A study on challenges faced by disabled people at workplace in Malaysia. Proceeding – 5th Putrajaya International Conference on Children, Women, Elderly and People with Disabilities, Bangi, Malaysia. https://www.researchgate.net/publication/326173745_A_STUDY_ON_CHALLENGES_FACED_BY_DISABLED_PEOPLE_AT_WORKPLACE_IN_MALAYSIA
Smith, K., Webber, L., Graffam, J., & Wilson, C. (2004). Employer satisfaction with employees with a disability: Comparisons with other employees. Journal of Vocational Rehabilitation, 21(2), 61-69.https://psycnet.apa.org/record/2004-21503-001
Tobin, G. A., & Begley, C. M. (2004). Methodological rigour within a qualitative framework. Journal of Advanced Nursing, 48(4), 388-396.https://doi.org/10.1111/j.1365-2648.2004.03207.x
U.S. Census Bureau. (2018, May 28). 25th Anniversary of Americans with Disabilities Act: July 26.https://www.census.gov/newsroom/facts-for-features/2015/cb15-ff10.html
Unger, D. D. (2002). Employers’ attitudes toward persons with disabilities in the workforce: Myths or realities? Focus on Autism and other Developmental Disabilities, 17(1), 2-10. https://doi.org/10.1177/108835760201700101
Waqar, K. (2014). Disability situation in Pakistan. Idara-e-Taleem-o-Aagahi. http://www.itacec.org/document/gaw/gaw2014/2.%20Disability%20Pages%202.pdf
World Health Organization. (2011). Summary: World report on disability 2011. https://www.who.int/disabilities/world_report/2011/report.pdf
ISSN 0128-7680
e-ISSN 2231-8526